Overview

Last Updated: June 10, 2025

At Dubai Tickets Now, we understand that plans can change. This cancellation policy outlines the terms and conditions for cancelling bookings, requesting refunds, and modifying reservations for attractions, tours, and experiences booked through our platform.

Each attraction or experience may have its own specific cancellation policy, which is clearly displayed on the booking page and in your confirmation email. Please review these terms carefully before making your booking.

Key Points to Remember

•Cancellation policies vary by attraction and supplier

•Specific terms are shown during booking and in confirmation emails

•Refund eligibility depends on the cancellation policy of each experience

•We act as an intermediary between you and the service providers

Types of Cancellation Policies

Different attractions and experiences have different cancellation policies. Here are the most common types:

Flexible Cancellation

Free cancellation up to 24-48 hours before the scheduled activity. Full refund if cancelled within the specified timeframe.

Moderate Cancellation

Free cancellation up to 3-7 days before the activity. Cancellations made after this period may incur partial charges or no refund.

Strict Cancellation

Limited refund options. Typically allows cancellation up to 7-14 days before the activity with possible cancellation fees. No refund for last-minute cancellations.

Non-Refundable

No cancellations or refunds permitted once the booking is confirmed. These are typically special promotional rates or peak season bookings.

Understanding Your Booking's Policy

The specific cancellation policy for your booking can be found in:

•The attraction/experience page before booking

•The checkout page during the booking process

•Your booking confirmation email

•Your account dashboard under "My Bookings"

How to Cancel Your Booking

We've made the cancellation process as simple as possible. Follow these steps:

Method 1: Online Self-Service

1.Log in to your Dubai Tickets Now account

2.Navigate to "My Bookings" from your dashboard

3.Find the booking you wish to cancel

4.Click on "View Details" or "Manage Booking"

5.Select "Cancel Booking" if eligible for cancellation

6.Review the cancellation terms and any applicable fees

7.Confirm your cancellation request

8.Receive a cancellation confirmation email

Method 2: Contact Customer Support

If you're unable to cancel online or need assistance:

•Email us at contact@dubaiticketsnow.com with your booking reference

•Call our support team at +971 50 301 2516 (available 9 AM - 9 PM GST)

•Use the live chat feature on our website for immediate assistance

Information Required for Cancellation

Please have the following information ready:

•Booking reference number

•Email address used for booking

•Date of the booked experience

•Reason for cancellation (optional but helpful)

Refund Process & Timelines

Once your cancellation is approved, the refund process begins. Here's what you can expect:

Refund Timeline

The refund process typically follows these timelines:

•Cancellation Processing (0-24 hours): Your cancellation request is reviewed and processed

•Supplier Confirmation (24-48 hours): We confirm the cancellation with the attraction/tour operator

•Refund Initiation (48-72 hours): Refund is initiated to your original payment method

•Bank Processing (5-10 business days): Time for the refund to reflect in your account

Refund Methods

Refunds are typically processed to the original payment method:

•Credit/Debit Cards: 5-10 business days depending on your bank

•Digital Wallets: 3-5 business days for Apple Pay, Google Pay

•PayPal: 3-5 business days

•Bank Transfers: 7-14 business days for international transfers

Alternative Refund Options

In certain cases, you may choose to receive your refund as:

•Dubai Tickets Now Credits: Instant credit to your account for future bookings

•Date Change: Reschedule to a different date without cancellation (subject to availability)

Important Note on Refunds

Dubai Tickets Now acts as an intermediary. We process refunds only after receiving the refund amount from the attraction or tour operator. This ensures transparency and protects all parties involved.

Booking Modifications

Need to change your booking instead of cancelling? Here are your options:

Date & Time Changes

•Subject to availability and the supplier's modification policy

•Must be requested at least 24-48 hours before the original booking

•May incur a modification fee depending on the attraction

•Price differences will be charged or refunded accordingly

Participant Changes

•Name changes may be allowed for certain experiences

•Adding or removing participants subject to availability

•Changes must comply with age and eligibility requirements

•Additional charges apply for extra participants

How to Request Modifications

1.Log in to your account and go to "My Bookings"

2.Select "Modify Booking" (if available)

3.Choose your preferred changes

4.Review any additional charges or refunds

5.Confirm the modification

If online modification is not available, please contact our customer support team for assistance.

Special Circumstances

We understand that exceptional situations may arise. Here's how we handle special circumstances:

Force Majeure Events

In cases of circumstances beyond anyone's control:

•Natural disasters or extreme weather conditions

•Government restrictions or travel bans

•Pandemic-related closures or restrictions

•Security threats or civil unrest

We work with suppliers to provide flexible rebooking options or full refunds, even for non-refundable bookings.

Medical Emergencies

For cancellations due to medical emergencies:

•Contact us immediately with relevant documentation

•We'll work with suppliers to seek exceptions to standard policies

•Medical certificates may be required for processing

Supplier-Initiated Changes

If the attraction or tour operator makes changes:

•We'll notify you immediately of any changes

•You may be entitled to a full refund or free rebooking

•Alternative experiences may be offered when available

No-Show Policy

If you fail to arrive for your booked experience:

•No refund is typically provided for no-shows

•The entire booking amount is forfeited

•Contact us immediately if you're running late - some suppliers may accommodate delays

Important Notes & Disclaimers

Promo Codes & Discounts

Cancelling a booking made with promotional codes or special discounts may invalidate the offer for future use. Refunds will be processed after adjusting the discount value.

Partially Used Bookings

No refunds are available once an experience has commenced or for any unused portions of packages, combo deals, or multi-day passes.

Currency Fluctuations

Refund amounts may vary due to currency exchange rate fluctuations between the booking date and refund processing date for international transactions.

Processing Fees

Service fees and booking fees are generally non-refundable unless the entire booking qualifies for a full refund under the supplier's policy.

Group Bookings

Large group bookings may have different cancellation terms. Please review your booking confirmation carefully or contact us for clarification.

Peak Season & Special Events

Bookings during peak seasons, holidays, or special events may have stricter cancellation policies or be completely non-refundable.

Legal Disclaimer

Dubai Tickets Now acts solely as an intermediary between customers and attraction/tour operators. All cancellation decisions are ultimately made by the suppliers according to their policies. We facilitate the cancellation process but cannot guarantee outcomes that differ from the supplier's stated policies.

Need Help with Cancellations?

Our customer support team is here to assist you with any questions about cancellations, modifications, or refunds.

Email Support

For cancellation requests:

contact@dubaiticketsnow.com

Phone Support

Available 9 AM - 9 PM GST:

+971 50 301 2516

Live Chat

Instant assistance:

Available on website

Before Contacting Support

To help us assist you quickly, please have the following information ready: