Table of Contents

1. Introduction & Acceptance

Welcome to Dubai Tickets Now. These Terms of Service ("Terms") govern your use of our website www.dubaiticketsnow.com and our services for booking attractions, tours, and experiences in Dubai. By accessing or using our services, you agree to be bound by these Terms.

Dubai Tickets Now operates as an online marketplace that connects customers with various attraction providers, tour operators, and experience providers in Dubai. We facilitate bookings but are not the actual service providers unless explicitly stated.

2. Definitions

"We," "us," or "our" refers to Dubai Tickets Now and its affiliates.
"You" or "your" refers to the individual or entity using our services.
"Services" refers to our website, booking platform, and all related services.
"Suppliers" refers to the attraction operators, tour guides, and experience providers.
"Booking" refers to a reservation made through our platform.

3. Eligibility

To use our services, you must:

•Be at least 18 years old or have parental/guardian consent
•Possess the legal authority to enter into binding contracts
•Provide accurate, current, and complete information
•Maintain the security of your account credentials

4. Account Registration

Creating an account is optional but provides additional benefits. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

5. Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.

1. Booking Process

When you make a booking through Dubai Tickets Now:

1.Select your desired attraction, tour, or experience
2.Choose your preferred date and time (subject to availability)
3.Provide accurate participant information
4.Review and confirm all booking details before payment
5.Complete payment through our secure payment gateway

Upon successful payment, you will receive a booking confirmation via email containing your ticket(s) or voucher(s). Please check all details carefully and contact us immediately if any information is incorrect.

2. Pricing & Currency

All prices displayed on our website are in the currency selected by you. Prices include applicable taxes unless otherwise stated. We strive to ensure pricing accuracy, but errors may occur. In case of pricing errors, we reserve the right to cancel bookings and offer a full refund.

Currency conversion is provided for convenience only. Your bank may charge additional fees for international transactions.

3. Payment Methods

We accept the following payment methods:

•Credit Cards (Visa, Mastercard, American Express)
•Debit Cards
•Digital Wallets (Apple Pay, Google Pay)
•PayPal

All payment transactions are processed through secure, encrypted payment gateways. We do not store your complete credit card information on our servers.

4. Booking Confirmation

Your booking is confirmed only after:

•Successful payment processing
•Availability verification with the supplier
•Receipt of confirmation email with tickets/vouchers

In rare cases where the supplier cannot accommodate your booking despite initial availability, we will notify you promptly and provide a full refund.

5. Special Requests

Special requests (dietary requirements, accessibility needs, etc.) can be noted during booking but are subject to supplier availability and cannot be guaranteed. We will communicate your requests to suppliers but recommend contacting them directly for critical requirements.

1. Cancellation Policy

Cancellation policies vary by attraction, tour, or experience. The specific cancellation policy for your booking is clearly displayed during the booking process and in your confirmation email. Generally, cancellation policies fall into these categories:

•Flexible: Free cancellation up to 24-48 hours before the activity
•Moderate: Free cancellation up to 7 days before the activity
•Strict: Limited or no refund after booking confirmation
•Non-refundable: No cancellations or refunds permitted

2. How to Cancel

To cancel your booking:

1.Log into your account or use the booking reference in your confirmation email
2.Navigate to "My Bookings" or click the cancellation link
3.Select the booking you wish to cancel
4.Follow the cancellation process
5.Receive cancellation confirmation via email

Alternatively, contact our customer service team for assistance with cancellations.

3. Refund Process

Eligible refunds are processed according to the following timeline:

•Refund initiation: Within 48 hours of approved cancellation
•Credit card refunds: 5-10 business days to appear on your statement
•Other payment methods: Up to 14 business days

Refunds are issued to the original payment method used for booking. Currency fluctuations may affect the refund amount for international transactions.

4. Modifications & Date Changes

Subject to supplier policies and availability:

•Date/time changes may be possible without cancellation
•Modification fees may apply
•Price differences for new dates will be charged or refunded accordingly

5. Force Majeure & Exceptional Circumstances

In cases of force majeure (natural disasters, government restrictions, etc.), we work with suppliers to provide flexible rebooking options or refunds beyond standard policies. Each case is evaluated individually to ensure fair resolution.

1. Accurate Information

You are responsible for providing accurate, complete, and up-to-date information for all bookings. This includes:

•Correct names as per valid ID/passport
•Valid contact information (email and phone)
•Accurate participant ages and numbers
•Relevant medical conditions or special requirements

Providing false information may result in booking cancellation without refund and/or denial of service by suppliers.

2. Travel Documents & Requirements

You are responsible for:

•Having valid passports and visas for travel to UAE
•Meeting any health requirements or vaccinations
•Complying with local laws and regulations
•Arriving on time for booked activities

Dubai Tickets Now is not responsible for denied entry or participation due to inadequate documentation or non-compliance with requirements.

3. Code of Conduct

While using our services and participating in booked activities, you agree to:

•Respect local customs and cultural sensitivities
•Follow supplier rules and safety instructions
•Treat staff and other participants with courtesy
•Not engage in illegal, harmful, or disruptive behavior
•Respect photography restrictions at attractions

4. Age Restrictions & Supervision

Many attractions have age restrictions or requirements:

•Children must be supervised by adults at all times
•Age restrictions for certain activities must be observed
•Valid age proof may be required for child pricing
•Some activities require parental consent for minors

5. Reviews & Feedback

When leaving reviews or feedback:

•Provide honest, constructive feedback
•Do not post offensive, defamatory, or false content
•Respect privacy of other participants
•Do not post promotional or commercial content

We reserve the right to remove reviews that violate these guidelines.

1. Limitation of Liability

Dubai Tickets Now acts as an intermediary between you and the suppliers. We are not liable for:

•The quality, safety, or legality of services provided by suppliers
•Personal injury, property damage, or other damages during activities
•Supplier cancellations, delays, or service failures
•Loss of personal belongings during activities
•Force majeure events affecting services

Our liability is limited to the amount paid for the booking through our platform. We strongly recommend purchasing appropriate travel insurance.

2. Indemnification

You agree to indemnify and hold harmless Dubai Tickets Now, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

•Your violation of these Terms
•Your violation of any laws or regulations
•Your negligence or willful misconduct
•Any false information you provide

3. Dispute Resolution

We aim to resolve disputes amicably. If you have a dispute:

•First, contact our customer service team
•Provide detailed information about your concern
•Allow reasonable time for investigation and response
•Cooperate with our resolution efforts

If disputes cannot be resolved through customer service, they shall be subject to the laws of the United Arab Emirates and the jurisdiction of Dubai courts.

4. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Dubai Tickets Now or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

5. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

6. Contact Information

For questions about these Terms or our services, please contact us:

Dubai Tickets Now
Email: contact@dubaiticketsnow.com
Phone: +971 50 301 2516
Address: Sheikh Khalifah Bin Zayed St Opposite Burjuman Centre P.O. Box 8264, Dubai UAE

Last updated: June 10, 2025